Trimble Augmented Reality for Field Service Support

Augmented reality technology that fosters workforce collaboration between the office and remote field service technicians.

An augmented reality collaboration tool for field service technicians which improves the productivity of field service technicians by connecting them with subject matter experts via video, audio and spatial annotations in real-time.

 

Trimble Augmented Reality for Field Service Support

Augmented reality technology that fosters workforce collaboration between the office and remote field service technicians.

Trimble Augmented Reality for Field Service Support

An augmented reality collaboration tool for field service technicians which improves the productivity of field service technicians by connecting them with subject matter experts via video, audio and spatial annotations in real-time.

augmented reality field service technician

Trimble PULSE Remote Expert

With Trimble PULSE® Remote Expert, service organizations can rapidly transfer troubleshooting guidance and expertise from support experts to remote field service technicians out in the field. It is a simple and powerful companion for technicians and end-users who require real-time assistance from experts when facing complex or unfamiliar situations. The tool ultimately helps to improve first-time fix rates, remote field service technician productivity and the overall customer service experience.
Augmented Reality Technology Fosters Workforce Collaboration

Augmented Reality Technology Fosters Workforce Collaboration

Trimble PULSE Remote Expert is offered as a free augmented reality field service mobile app with the following functionality.
  • Connect via video and audio
  • Draw augmented reality annotations
  • Capture media (video and screenshots)
  • Save media to the device’s internal storage

Trimble PULSE Remote
Expert Benefits

Improve operational efficiency and customer service by leveraging video connectivity and augmented reality for your field service technicians.

  • Reduce service costs by minimizing travel time and overhead associated with additional expert help
  • Increase productivity and first-time fix rates by using augmented reality to provide real-time, visual guidance for problem solving to field service technicians on-site
  • Improve knowledge retention by storing and reusing previously recorded media
  • Deliver proof of service by leveraging recorded media
  • Improve collaboration between the workforce by offering a simple connectivity tool

 

Learn

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Trimble Mixed Reality

Trimble PULSE Remote Expert is an example of a mixed reality solution. If you are interested in finding out more information about Trimble’s other mixed reality solutions, visit the Trimble Mixed Reality website.

Download the Trimble PULSE Remote Expert Solution Sheet

Learn how augmented reality can extend the reach of your operation’s most trusted experts.

 

Learn

______

Trimble Mixed Reality

Trimble PULSE Remote Expert is an example of a mixed reality solution. If you are interested in finding out more information about Trimble’s other mixed reality solutions, visit the Trimble Mixed Reality website.

Download the Trimble PULSE Remote Expert Solution Sheet

Learn how augmented reality can extend the reach of your operation’s most trusted experts.

Introducing Trimble PULSE Telematics
Check out our OnDemand Webinar


Introducing Trimble PULSE Telematics
Check out our OnDemand Webinar